Four Steps to Conflict Resolution: HR Business Leader Series *Moved to October 30*
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Learn valuable strategies and practice the four-step “CALM” technique for adapting and communicating more effectively with your team members in times of conflict and change.

10/14/2014
When: Tuesday, October 14, 2014
From 5:30 PM until 7:30 PM
Where: Drexel University
One Capitol Mall, Suite 260
Sacramento, California  95814
United States
Contact: 415-291-1992

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Meeting Details

Qualifies for 1.5 General Recertification Credits.
Registration: NCHRA Member $0 / General $35


Summary

Conflict resolution skills are necessary to thrive, not just survive, under difficult circumstances. More often than not, managers get called upon to serve as mediators and are expected to strike a compromise between two opposing parties. A feat not easily accomplished when tensions are high. 

Learn valuable strategies and practice the four-step “CALM” technique for adapting and communicating more effectively with your team members in times of conflict and change. You’ll identify methods to keep your workforce cohesive and moving forward with new important initiatives, plus: 

--Identify your natural conflict-handling approach 
--Evaluate the best approach and disarm conflict situations 
--Discover communication phrases that move conflict to resolution 
--Build collaboration and deal with difficult personalities  


About the Presenter

Working in senior management roles for 15 years prior to owning Next Turn, Jill McGillen learned the importance of influence. Now, her company mission is to help leaders and team members discover and utilize their strengths to help build productive and satisfied workforces. Focusing in the areas of effective communication, with managers and teams, Jill is a certified trainer, member of NCHRA and SHRM, along with being a work advice columnist with articles that appears online and weekly in many publications including the San Francisco Examiner and her work blog.

Client organizations in the bay area include Stanford University, Verinata Health, the City and County of San Francisco, Synopsys Inc., Golden Gate Bridge as well as other organizations in both the private and public sectors. Jill has been a guest lecturer at Golden Gate University and a guest speaker on several talk shows on the topics of workplace and management effectiveness. 


Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.