Qualifies for 1.5 General Recertification Credits.
Registration: NCHRA Member $0 / General $35
How do you handle performance management? Do you issue directives, then say nothing or criticize after performance happens? Do you wish and hope, or ask for favors, then use your disappointed voice/face when you don't like the outcome? Do you attempt to get all the results yourself?
The most effective leaders operate as performance advisors, sometimes called mentors or coaches. These leaders use a set of skills that get people thinking and taking responsibility in their roles — at all levels in an organization.
Discover a set of skills to use when advising and guiding others — whether you're an HR partner working with the CEO, or a first line supervisor working with an hourly worker. Learn how to:
• Set performance expectations and goals
• Ask open-ended questions and listen to the answers
• Give performance feedback
• Solve problems, including the right way to do brainstorming
• Ask for commitments and plans
You'll get hands-on with a couple of these practical skills and learn three problem solving models that get people engaged and taking responsibility for their performance.
About the Presenter
Christine Silver is a trainer, coach, and management consultant with more than 15 years of experience in Human Resources. Areas of expertise include leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-on-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University, a certificate in Human Resource Management from University of California, Santa Cruz and has been trained by The Coaches Training Institute - www.thecoaches.com. Her firm, Silver Business Solutions, is a partner to The Practical Solutions Group founded by Marty Brounstein in 1991.
Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.