Peace at Work: Masterfully Mediating Conflict (2-day program)
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Create a climate for effective mediation that results in an agreeable resolution

8/12/2015 to 8/13/2015
When: Wednesday, August 12 and Thursday, August 13, 2015
From 9:00 AM until 4:30 PM
Where: NCHRA Training Center
233 Sansome Street, Suite 508
San Francisco, California  94104
United States
Contact: 415-291-1992

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Seminar Details

Registration: NCHRA Members $489 / General $656 (includes one-year NCHRA Membership)


Qualifies for 12 SHRM Professional Development Credits / HRCI Recertification Credits


When conflict inevitably occurs in the workplace, successful HR personnel understand the critical role of mediation. Your ability to smoothly resolve disputes about compensation, responsibilities, discipline, benefits, and promotions benefits both your organization and your career. This interactive program gives you vital information and provides you with the opportunity to practice your new mediation skills.

You'll leave this two-day workshop able to: 

• Confidently identify when mediation is needed
• Clarify underlying interests of involved parties
• Generate solution-oriented options
• Create a climate for effective mediation that results in an agreeable resolution

About the Presenter

John Ford mediates; trains; and consults to organizations that have accepted the inevitability of conflict and are seeking to approach it with greater clarity and confidence. He teaches negotiation at U.C. Hastings and mediation at Golden Gate University. He is the trainer of the NCHRA’s two day Mastering Mediation seminar. He was the managing editor of from 1999 to 2011, and is a past president of the Association for Dispute Resolution of Northern California. He is writing a book on mediation for HR managers.


Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.