1 CPE Credit

Date & Time
Wednesday , August 18, 2010
6:00 p.m. — 6:30 p.m. — Registration, Networking & Hors d'oeuvres
6:30 p.m. — 7:30 p.m. — Program

Location
Space Generously Donated By:
Bingham McCutchen LLP
Three Embarcadero Center, Floor 27
San Francisco, CA 94111

Registration
General: $35 / NCHRA Members: $25
Join NCHRA for $150 and attend at the member rate

Summary
Entitlement attitudes in today's workplace can be a difficult management problem or an opportunity for constructive discussion and problem solving. Which way do you want to go? In this talk you will:

• Explore the meaning of entitlement and why it can be a big challenge for managers and employees today
• Brainstorm the ways entitlement attitudes manifest in the workplace so they can be recognized and addressed
• Learn four ways to communicate constructively when common entitlement issues arise
• Take away agendas to help keep discussions on a constructive track, especially when they become difficult

As long as people work together there will be a need for straight talk. Arm yourself with tools for success.

Speaker
Christine Silver, Management Consultant, Silver Business Solutions, is a management consultant with a background in Human Resources and training. Her group training and one-to-one coaching expertise cover the following skill areas: leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-to-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University and a certificate in Human Resource Management from University of California, Santa Cruz.