| 1.5 CPE Credits
Date & Time
Tuesday, September 14, 2010
7:30 a.m. — 8:00 a.m. — Registration/Networking/Morning Refreshments
8:00 a.m. — 9:30 a.m. — Program
Location
Space generously donated by:
Medtronic CardioVascular
3850 Brickway Blvd.
Santa Rosa, CA 95403
Registration
General: $35 / NCHRA Members: $25
Join NCHRA for $150 and attend at the member rate
|
| Summary
Conflict is defined as tension between two opposing forces. Individuals
have their own values, needs, interests and resources -- and sometimes
they clash with others. Although it is a natural and inevitable part of
work life, conflict is not always negative or destructive.
When handled appropriately and constructively, conflict
can contribute to organizational learning, improve interpersonal relationships
and amplify productivity. Understanding different conflict styles increases
your ability to resolve conflict quickly and in a less intense manner.
Discover the secret to deciphering an individual’s underlying motive,
and learn to:
- Analyze sources of conflict and identify personal
reactions to them
- Resolve conflict using a systematic process of
finding a win-win agreement
- Adjust communication and adopt a listening stance
into the interaction
Speaker
Always fun and never too serious, Jerry
Ervin is the bouncing ball of energy behind Paragon Strategies.
As founder and President of the company, his primary responsibilities
include business development, strategic partnership, program creation
and making everyone happy. Prior to creating Paragon Strategies, Jerry
had spent 13 years in advertising business development where he formulated
and executed successful marketing programs for dot.com businesses. Jerry
has presented to countless organizations, including the San Francisco
Small Business Development Center, Wells Fargo, Organic and Southwest
Airlines.
Desired Level of Experience:
Open to all levels
|
