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Here’s the fantastic thing about being a futurist : Who knows if you’re wrong until much later? As much as I enjoy researching and exploring the future of work, the reality is I am looking to the future to help me be clear about what isimportant to do now.
The rapidly changing nature of work today has ushered in a new, data-driven era in human resource (HR) management and development – fueling the need for intelligent training informed by thepower of people analytics.
In the past we have always depended on humans and their ideas, intuitions, and feelings to figure out certain issues in our companies such as how to build teams, work on projects and carry out performance evaluations. Now, we have an increase in devices and ways to collect data in the workplace so we are able to track anything and everything. With this move towards data collection and technology we have a new field emerging, people analytics.
With this new field we are able to add in data and science alongside of our intuitions to help our companies function as successfully as possible. Data can help us figure out things such as, what the most successful leaders in organizations do, what the key qualities are that make up an amazing team or how the best customer service professionals talk to their customers (and for how long).
I don’t think that we will ever completely remove the human aspect, but I believe that by combining data with human ideas, intuition and feelings companies will be able to make better, more informed decisions. This truly is an exciting and fascinating time. Successful businesses should make an investment in people analytics. Use #AskTheFuturist on Twitter to share your thoughts on this subject on Twitter, @jacobm.
Get inspired to innovate during the opening HR West 2017keynote presentation by Jacob Morgan, Futurist, Best-Selling Author, and Founder of The Future of Work Community, on Monday, March 6th at 10:45a.m.