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Workplace Words that Wound

Posted By Laurie A. Pehar Borsh, Wednesday, August 30, 2017
Updated: Wednesday, August 30, 2017
Contributed by Lorie Reichel-Howe
Presenter, NCHRA Small Company HR Conference – October 19, San Francisco
We have all felt the sting of cutting words, the stab of sarcasm and the sickening silence when a coworker is assaulted with a verbal bomb.  When workplace word wars occur, employees become casualties, relationships are strained and morale plummets. When verbal outbursts occur, organizational culture erodes, productivity is held hostage, and attrition skyrockets.
>> Continuing reading this article on the HR West Blog

Tags:  effective leadership  HR leadership training  HR Management  HR speaker  humanistic leadership  leadership  Leadership Strategy  NCHRASmallHR  People Management  Small Company HR  workplace communication 

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The Manager’s Employee Engagement Checklist

Posted By Laurie A. Pehar Borsh, Thursday, May 19, 2016
Updated: Thursday, May 19, 2016

By Chief Engagement Officer, Sheridan, LLC. Kevin will present his session, Building a Magnetic Culture Through Engagement and Innovation at HR West Seattle on July 15, 2016. Registration is now open for the all new HR West Seattle (the 2nd of 4 stops on the HR West 2016 roadshow!), join us for this exciting one-day conference

The following article was originally published on his blog.  


Gallup’s recent State of the American Workplace Study highlighted the single greatest thing you can do to increase employee engagement: hire the right managers. In fact, the study said that if you hire a manager who is disengaged, the workgroup they manage is three times more likely to be disengaged.

So even if you hire the right, highly engaged managers, they still need to know, and do, the most effective things to bring their work group to higher, and hopefully best-in-class, levels of engagement. And even if they know these engagement management “to dos,” they often forget to implement them, or execute them consistently.

So why not give them a checklist? Well, I created one for you and them, based on a key driver analysis of millions of employee engagement survey responses. The following suggestions are in order of importance. The Management Employee Engagement Checklist has been used by hundreds of organizations worldwide, with great success.

Have you:
– Put a reminder in your outlook calendar to carve out one hour each week to recognize employees who do great work or accomplish great outcomes?

– Had a Career Development conversation with each of your direct reports during the last quarter?

– During this conversation, did you ask them where they wanted to be in six months or a year and offer them help to achieve that career objective?

– Also during this conversation, did you ask them what things get them passionate and excited about doing their job? Conversely, did you ask them what things disengage them while at work?

– Did you ask them what their passions and hobbies are outside of work, showing a genuine interest while listening to their response? On a related note, the next time they do great work, give them a gift related to that passion or hobby (such as a paperback book).

– Give your direct reports access to a free resource which will empower them to privately see how engaged they are, as well as get suggestions on what they can do to become more engaged. Here is a link to such a free resource.

– Given them clear instructions and your expectations on what outcomes they should accomplish in their job?

– Encouraged them to review a list of reflective questions to ensure they are in a job/role about which they can get excited and passionate? Here is a link to a free resource.

– Found ways to insert more FUN into your department and workplace culture?

This checklist will prove useful to ensure that your managers are fully leveraging the key drivers of employee engagement. It is a best practice that managers should review this checklist every month. Let it work for you and your team!


Kevin Sheridan is an Internationally-recognized Key-Note Speaker, a New York Times Best Selling Author, and one of the most sought-after voices in the world on the topic of employee engagement. He spent thirty years as a high-level Human Capital Management consultant, helping some of the world’s largest corporations rebuild a culture that fosters productive engagement, earning him several distinctive awards and honors. Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement. His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today. He is also the author of “The Virtual Manager,” which explores how to most effectively manage remote workers. Kevin received a Master of Business Administration from the Harvard Business School in 1988, concentrating his degree in Strategy, Human Resources Management, and Organizational Behavior. He is also a serial entrepreneur, having founded and sold three different companies.

Connect with Kevin Sheridan:
...don't miss the chance to meet and listen to Kevin (live and in person!) at HR West Seattle on July 15, 2016.

Tags:  employee engagement  HR Conference  HR speaker  HR West Seattle  Kevin Sheridan  NCHRA 

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