What’s Next -> Series: Communicate More Effectively: 2 Game-Tools to Resolve Conflict (Santa Clara)
Wednesday, February 27
Registration 5:30 pm - 6:00 pm
Program 6:00 pm - 8:00 pm
Qualifies for 2 General HRCI Recertification Credits / 2 SHRM PDCs
Price: Member FREE / General $35
Not understanding a person's operating style in the workplace can lead to miscommunication and is a primary cause for conflicts and work tension. Dr. Jay Sordean has used these two insightful “game-tools” in his business for hiring employees, managing client conflicts, and sorting out miscommunications more effectively for better outcomes.
In the workplace, knowing two specific things about another person is vital:
1. The values that a person has, which effects all they do, and
2. The distinction as to whether the person is an “innovator” or a “routine-follower.”
These two game-tools quickly shed light on these two pivotal bits of knowledge you need to know to unravel conflicts and miscommunications. They can be used for first-time hiring interviews and for conflict resolution interventions.
Together, we will learn and interact with:
Game #1: BANK CODE card system of values
Game #2: The "3 coins" innovation vs. routine sorter
How to employ these two games into conflict resolution
This fun interactive activity will reveal our unique, individual values and how we tend to habitually communicate. We will each discover if we are a routine-follower or an innovator.
ABOUT THE PRESENTER
Dr. Jay Sordean of The Redwood Clinic has been invited to appear as a medical expert on the brain on ABC, NBC, CBS, CW and FOX. He is a bestselling author of two books and clinician with over 30 years experience communicating with patients. He’s been highly regarded as a fun, engaging, and popular speaker on health and communication improvement. Learn more at website www.TheRedwoodClinic.com and his blog: www.NaturalSolutionsWithDrJay.com
Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.