Tools and Skills for Conducting Collaborative Conflict at Work (eSeminar) - 3 Sessions
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Join Dave Collins for this interactive, three-part online eSeminar to learn how to assess a conflict to choose an effective approach and conduct collaborative conflict. You will have a chance to practice tools and techniques for effective communication during a conflict.

When: October 15, 17, 22
12:00 PM - 1:00 PM PST
Where: Online
United States
Contact: Next Concept HR Association

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Tools for Conducting Collaborative Conflict at Work (eSeminar) - 3 Sessions 

October 15 (Tues), 17 (Thurs), and 22 (Tues)

12:00 - 1:00pm Online

Qualifies for 3 General HRCI Recertification Credits / 3 SHRM PDCs

Price: Member $195 / General $245 / Join Now $389.97


In this three-part, onlie eSeminar, you will learn how the Thomas-Kilman model for conflict can help you diagnose and conduct conflict in more productive ways. Additionally, communication tools will be taught and practiced to increase your ability to stay calm and collected during stressful, anxiety-provoking conflict situations. 


Participants are encouraged to bring examples of personal or organizational conflicts they’re currently facing to the session in order to practice using the techniques on their own real-life scenarios. As a participant, you can expect to:

  • Understand the Five Modes of Conflict (Thomas-Kilman Model) 

  • Learn how to assess a conflict to choose an effective approach

  • Learn the steps to effectively conduct collaborative conflict

  • Practice tools and techniques for effective communication during a conflict

Agenda/Session Topics:

  • Oct 15: Explore the Thomas-Kilman Model of Conflict. Understand and explore how the model can be applied to a variety of real-world conflict case studies.

  • Oct 17: Learn a five-step system for conducting collaborative conflict in a professional setting. Learn communication tools for increasing psychological safety and exploring another person’s point of view.

  • Oct 22: Continuation of the five step collaborative conflict process. Learn problem-solving 


Dave Collins, Founder and CEO, Oak and Reeds

Dave Collins is a nationally recognized trainer, facilitator, speaker and improvisor. He is the founder and CEO of Oak and Reeds, which offers practical business training to clients including Lyft, CBRE, PayPal, the Kellogg School of Management, and more. 


Previously, Dave was at StubHub, where he focused on building communication strategies to improve the ticket seller experience. Prior to that, Dave was a Strategic Consultant at AECOM Strategy Plus, where he developed workplace strategy, change management and virtual collaboration services for government, technology and university clients.


Dave is also an accomplished improvisor. Along with his teammates, he won the National Collegiate Improv Tournament, has headlined shows and festivals across the country, and coached hundreds of people in the art of improvised comedy.


Dave graduated from Northwestern University with a B.A. in Communications and currently resides in Oakland, CA with his succulents



Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.