10 Critical Skills for Leading Assertively **CANCELLED**
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To be effective today, two skills are critical: influence and assertiveness. Discover how to succeed at both.

When: Tuesday, October 7, 2014
From 9:30 AM until 3:30 PM
Where: Poms & Associates Insurance Brokers, Inc
1255 Treat Blvd., 10th Floor
Walnut Creek, California  94597
United States
Contact: 415-291-1992

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Seminar Details

Qualifies for 5 General Recertification Credits
Registration: NCHRA Members $249 / General $329



Leadership is no longer unidirectional. Today's organizations expect people at all levels to lead in all directions — up, down, in, and out — often without traditional authority and with a whole new set of the rules of engagement. Team leaders with team members but no direct reports, newer managers leading established teams, internal managers leading external teams — all situations requiring a new kind of leadership. To be effective today, two skills are critical: influence and assertiveness. Discover how to succeed at both.. Whether in a leadership role looking for skills, or supporting those who are, you’ll gain concrete skills that work. Leave the seminar able to:

• Implement 10 critical skills for leaders
• Identify communication behavior patterns and what makes assertiveness the most effective
• Manage upward assertively
• Define vision and direction, and align individual performance
• Delegate with positive results and give performance feedback
• Apply the tools of resolving conflicts of an interpersonal and/or business nature
Today's challenges call for new ways of thinking and behaving. Get your leadership tune-up at this event.

About the Presenter

Christine Silver is a trainer, coach, and management consultant with more than 15 years of experience in Human Resources. Areas of expertise include leadership development, effective communication, team development, interview and candidate selection, and conflict resolution. Her experience as a one-on-one coach has helped managers in their performance management efforts. Christine has a bachelor's degree in Child Development from San Jose State University, a certificate in Human Resource Management from University of California, Santa Cruz and has been trained by The Coaches Training Institute - www.thecoaches.com. Her firm, Silver Business Solutions, is a partner to The Practical Solutions Group founded by Marty Brounstein in 1991.



Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.