Four Steps to Conflict Resolution: HR Business Leader Series
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Learn valuable strategies and practice the four-step “CALM” technique for adapting and communicating more effectively with your team members in times of conflict and change.

When: Thursday, October 30, 2014
From 8:00 AM until 10:00 AM
Where: Drexel University
One Capitol Mall, Suite 260
Sacramento, California  95814
United States
Contact: 415-291-1992

Online registration is closed.
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**Meeting Time is now 8:00am - 10:00am**


Meeting Details

Qualifies for 1.5 General Recertification Credits.
Registration: NCHRA Member $0 / General $35


Acquire the interpersonal skills necessary to work effectively with co-workers who are different based on any of the key dimensions of diversity—human, cultural or systems. Through group and paired exercises, you’ll practice skills for successful conflict resolution and coaching, and receive feedback for improvement.


You’ll leave the workshop able to master the four steps of conflict:

1. Identify the key source of conflict between individuals
2. Resolve conflicts individually
3. Coach others in their relationships
4. Overcome communication breakdowns


About the Presenter

Daniel Guillory is a recognized expert on creativity & innovation, leadership and collaboration. Many different corporations and non-profits including Toyota Financial Services, Ronald McDonald House Foundation, Merck & Co, and Anheuser-Busch have turned to Daniel for his guidance on how to strategically approach these areas, and for assistance in implementing tactical solutions in learning and development. Prior to working with Innovations, Mr. Guillory was an attorney with Pillsbury Madison & Sutro LLP and remains a member of the California Bar. He received his J.D. from Harvard Law School and his B.A. in international relations from Stanford University. In addition, Mr. Guillory studied international law at the Université de Paris I - Panthéon Sorbonne. He is fluent in French and conversant in German and Spanish.


Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.