Peace at Work: Conflict Resolution for HR Managers: eProgram (Session 3 of 4)
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When: Thursday, April 23, 2015
From 11:00 AM until 12:00 PM
Where: Online
Contact: 415-291-1992

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eProgram Details

Qualifies for 4 SHRM Professional Development Credits (PDC's) / HRCI Recertification Credits
Registration: NCHRA Members $195 / General $245 for the entire series


The eProgram meets online in four, 60-minute sessions from 11:00am-12:00pm PST




Toxic workplaces are a sad reality, and you shouldn't have to dread going to work. Discover what is really going on and get tools to do something about it. The truth is, that while conflict is inevitable, it also presents an opportunity for learning and change when handled well. Conversely, a conflict that goes on too long or is handled poorly becomes a costly disaster.

Thursday, April 9
Overcoming Your Toxic Work Environment
Discover the #1 reason toxic workplaces are perpetuated, and why it is so challenging for HR given the generally low emotional intelligence levels in society. Finally, discover the way forward.

Thursday, April 16
3 Secrets to Preventing Escalation of Your Own Conflicts
The last thing you need is to be embroiled in a nasty conflict yourself. You don’t have the time and it damages your reputation and career - especially if it gets nasty and escalates. Learn how to turn conflict into opportunity using the techniques of emotionally intelligent people.

Thursday, April 23
Resolving the Interpersonal Conflicts of Others
In HR, you often get thrown in the middle of someone else’s conflict. How do you listen without taking sides? How will you guide them to a solution they can both live with? How will you support them when they are stuck? Learn how to make things better vs. getting in the way.

Thursday, April 30
Destroying Destructive Conflict Amongst Teams
So much work is done in teams. You are on teams, the employees you serve are on teams. Learn to confidently resolve conflict amongst teams and bring peace of mind to your workplace.

About the Presenter
John Ford is the founder of the HR Mediation Academy and author of Peace at Work:The HR Manager’s Guide to Workplace Mediation. He empowers HR professionals that dread work because of a toxic work environments to find a way to navigate without getting pulled in and importantly, how to both prevent and resolve toxic situations.


Cancellations received less than seven calendar days from the program date are not refundable. If cancellation within seven days of the program is unavoidable, a credit for a future event will be granted, minus a $75 administration fee ($15 for regional meetings). Credits must be used within one year of issue. A substitute attendee is allowed at the applicable NCHRA member/non-member rate in lieu of credit. Separate cancellation policies apply for the HR West Conference and Certification Preparation Courses.